Customer Experience Activity Update

For your knowledge And data talking points with your seller prospects and clients.

Light Blue = Current 1 year of activity.     Dark Blue = Previous 1 year of activity.        Dated 10/1/16

Light Blue = Current 1 year of activity.     Dark Blue = Previous 1 year of activity.        Dated 10/1/16

This past year we switched much of our manual process to a more responsive and engaging channel, SMS text, as you can see in the Chat versus Text sessions activity.